FAQ – During Your Stay
Safety During Your Stay
Important to Know
The first few minutes are often crucial in a serious incident. While waiting for an ambulance, everyone can make a difference, and every action matters.
Our staff is trained in first aid (LABC). Please contact the reception or a staff member for assistance.
We also have first aid supplies such as band-aids, compresses, eye wash, etc. Contact the reception for help.
There are two defibrillators – one in the restaurant and one in Riverside Spa. Our staff is trained in first aid (CPR).
Knowledge creates safety
You should always locate the nearest emergency exits, alarm buttons, and fire extinguishers. If you notice any safety hazards, please report them to the reception immediately. Our staff is trained in fire extinguishing and evacuation procedures.
If you discover a fire
Alert the hotel reception at 0370336800 or call 112 from a safe location (Emergency address: Hestraviken, Restaurangvillan, Hestra, Gislaved Municipality).
If the corridor is filled with smoke – stay in your room
Take your room key if you leave the room – you may encounter smoke and need to return
If the fire is small and contained – use a fire extinguisher
If you cannot extinguish the fire, close the door to the burning room
If the fire alarm sounds
Leave your room only if the corridor is smoke-free
Take your room key and exit through the nearest evacuation route
Never use the elevator
If you cannot leave your room
Call the reception or 112 and inform them of your location
Seal ventilation openings and door gaps with wet towels
Move flammable objects away from windows
Stand by the window and signal for help
If the room fills with smoke, open a window for fresh air
Do not jump. Wait for rescue personnel
In a smoke-filled room, stay low to the ground where air is clearer
Fire alarms and smoke detectors
All our rooms are equipped with fire alarms and smoke detectors
The Herrgårdsvillan rooms 42-48, relax area, gym, Spavillan with Riverside Spa, rooms 50-58, and the restaurant have a direct alarm connection to emergency services
Alarm buttons are located near the entrance doors of Herrgårdsvillan, Spavillan, and in the restaurant (on the wall in the hallway before the bar)
Respect all evacuation alarms – leave the building even if you do not see fire or smoke
Fire extinguishers
Fire extinguishers are located outside your room near entrances or in the corridors
Evacuation
Every room has two evacuation routes: the entrance door and the balcony or terrace door
Do not use elevators. Close doors behind you to slow the spread of fire
Evacuation assembly point: The parking lot outside the reception
The nearest pharmacy is in Gnosjö, about 10 km from Hestraviken.
Read more link >>
If you need basic first aid supplies, painkillers, etc., they are available at the reception.
The nearest emergency department is in Värnamo, about 40 km from Hestraviken.
Call 112 in case of an emergency.
If it is not urgent, call the healthcare advice line at 1177.
You can also contact the reception for assistance at +46 370 336 809.
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How to Reach Us
Adress: Hestraviken, Receptionsvillan 335 72 Hestra Phone: +46 370 336 800
Call the Reception +46 370 336 809
Ring til restauranten +46 370 336 801
Call Riverside spa +46 370 336 822
Emergency Service for Staying Guests
For hotel guests who need emergency assistance after the reception and restaurant have closed.
If you are unable to use your own mobile phone, there is an intercom outside the hotel reception where you can contact Hestraviken in case of emergency.
For urgent assistance after closing hours, call: +46 370 336 827
Questions & Answers – Hotel
What time is check-in?
Check-in is available from 3:00 PM on the day of arrival.
What time is check-out?
For individual guests, check-out is no later than 11:00 AM on the day of departure. For conferences and groups, check-out is no later than 10:00 AM.
Can we get early check-in or late check-out?
If you need an early check-in or late check-out, please contact us, and we will do our best to find a suitable solution for you.
We look forward to welcoming you to Hestraviken!
Our organic and nutritious country-style breakfast buffet is served:
Monday to Friday: 07:00–10:00
Saturday: 07:00–10:30
Sunday: 07:30–10:30
The buffet includes fresh fruit, homemade bread, homemade muesli, jams, cold cuts, cheeses, Britta’s herring, bacon, scrambled eggs, boiled eggs, smoothies, and much more.
Guests who are not staying with us are also welcome to enjoy our breakfast, subject to availability. For these guests, we recommend booking a table in advance.
Welcome to start your day in the best possible way at Hestraviken!
Monday to Thursday: 07:00-21:00
Friday: 07:00-20:00
Saturday: 07:00-18:00
Sunday: 07:30-15:00
Call the reception from your own phone: +46 370 336 809
Do you need assistance after the reception and restaurant have closed?
Call +46 370 336 827
Yes, we offer mountain bike rentals during the season. Canoes and boats are available to borrow. Contact the reception for more information and booking.
We do not offer traditional room service, but you can order certain dishes and pick them up at the restaurant during its opening hours.
We have a small gym at the hotel, located in Herrgårdsvillan, and we offer excellent running and walking trails nearby.
If you have forgotten your toothbrush, toothpaste, or other essentials, a small selection is available for purchase at our reception.
No, but we have a small shop in the reception where you can buy snacks, candy, and selected products. The nearest larger store is in Hestra, about a 5-minute drive away.
Yes, we offer free Wi-Fi in all rooms and common areas. “Hestraviken Guest” is the network you connect to.
Riverside Spa is available for guests with booked spa packages or as an add-on to your stay. We recommend booking your spa time in advance. Treatments are booked separately.
We also have a relaxation area with a massage pool and sauna, which can be booked for private use. Younger children are also welcome there. Contact the reception for reservations.
Our outdoor pool area is open during the summer season, usually from May to September, depending on weather conditions.
Opening hours are:
09:00 to 21:00 for hotel guests.
Rules for the pool area:
The pool is only available to hotel guests.
The pool area is not supervised, and all swimming is at your own risk.
Children under 12 must be accompanied by an adult.
Running and jumping from the pool edge are not allowed.
Outside food and drinks are not permitted, as the area has a serving license.
Food and drinks may only be consumed in designated areas.
Glass and porcelain are not allowed by the pool.
Towels are available to borrow at the reception.
At Hestraviken, we offer secure storage for your bicycle during your stay.
Locked space: We have a locked space where you can store your bicycle indoors. Contact the reception for access.
Electric bike charging: If you have an electric bike, there is a charging option available – ask us at the reception for more information.
If you have any special requests or questions regarding bicycle storage, don’t hesitate to contact us!
Questions & Answers – Restaurant
Restaurant opening hours
We welcome guests for lunch and dinner at the following times:
Monday–Friday
12:00–14:00 & 17:00–21:00
Saturday
12:30–14:00 & 17:00–21:00
Sunday
12:00–14:00 (Evening opening hours vary – contact us for current times.)
Important to know: As long as you arrive by the indicated time, you can take your time ordering and enjoying your meal. The restaurant remains open even after we stop accepting new guests.
Food & drinks
We offer a varied selection of dishes. In addition to à la carte options, we also have lighter alternatives such as salads, sandwiches, and pastries. On weekdays between 12:00–14:00, a daily special is also served from a buffet.
Need ice? Ice is available for pickup in the restaurant.
Contacting the restaurant
Call us at +46 370 336 801 if you would like to get in touch with the restaurant.
Our organic and nutritious country-style breakfast buffet is served:
Monday to Friday: 07:00–10:00
Saturday: 07:00–10:30
Sunday: 07:30–10:30
The buffet includes fresh fruit, homemade bread, homemade muesli, jams, cold cuts, cheeses, Britta’s herring, bacon, scrambled eggs, boiled eggs, smoothies, and much more.
Guests who are not staying with us are also welcome to enjoy our breakfast, subject to availability. For these guests, we recommend booking a table in advance.
Welcome to start your day in the best possible way at Hestraviken!
We have a bar in the restaurant, open Monday to Saturday from 14:00 to 23:00.
Sunday – variable opening hours.
Minibar
Our hotel rooms and suites are also equipped with a minibar stocked with snacks, water, soft drinks, beer, and wine.
Seasonal pool area
You can order drinks, ice cream, snacks, and more at our seasonal pool area.
Bar in Riverside Spa
Riverside Spa also has a bar for guests visiting the spa, which is open during spa opening hours.
If you have booked a package that includes meals, we have already reserved a table for you. The dinner time is stated in your booking confirmation, but if you have a preferred time, please contact us in advance.
For other guests, we recommend booking a table in advance, especially on weekends and during high season, as the restaurant often gets fully booked. You can book a table online via our website or contact us directly by phone or email.
You can book a table online via our website or contact us directly by phone at 0370 33 68 00 or email info@hestraviken.se.
No, the dinner included in the package is pre-selected and created by our chefs to offer you a flavorful experience with the best seasonal ingredients.
Do you have allergies or special dietary requests? Let us know in advance, and we will do our best to adjust the menu. Special dietary requests are subject to specific policies, and an additional cost may apply depending on your needs.
Would you like full flexibility? Book a room with breakfast and choose freely from our à la carte menu.
We want all our guests to enjoy a high-quality dining experience, regardless of whether they require special dietary accommodations. Our goal is to ensure that no one has an adverse reaction to the food we serve. To provide you with the best experience, we ask that you inform us well in advance of any allergies or dietary requirements we need to consider.
What counts as a special diet?
Any food that is modified or adapted from the regular menu is considered a special diet.
We are flexible and can accommodate most requests, but some special dietary options beyond our standard level may incur an additional charge.
Special diets included in our standard level:
- 100% plant-based/vegan
Lacto-ovo vegetarian
Medical dietary needs (allergies such as gluten, milk protein, etc.)
Cultural dietary needs (e.g., no pork)
Pregnancy-friendly diet
The 14 EU allergens:
- Gluten
Crustaceans
Eggs
Fish
Milk
Peanuts
Nuts (almond, pistachio, hazelnut, walnut, cashew, pecan, Brazil nut, macadamia)
Celery
Mustard
Sesame
Lupin
Soy
Mollusks (e.g., snails, mussels, squid)
Sulfur dioxide and sulfites
Special dietary requests that incur an additional charge:
Allergies beyond the 14 EU allergens
Personal diets or lifestyle choices (e.g., LCHF, GI, Keto, Paleo)
Complex allergies such as multiple allergies or onion allergy
Important to know:
We are not an allergen-free kitchen, which means traces of allergens such as gluten and nuts may be present. We cannot accommodate airborne allergy needs.
To provide you with the best experience, we ask that you inform us well in advance of any allergies or dietary needs we should consider.
We offer dog-friendly rooms in Villa 4, Villa 5, and our standalone cabins. Please note that the availability of these rooms is not visible in our online booking system, so we recommend contacting us directly to book and ensure a dog-friendly room is available.
Dogs are not allowed in the restaurant, but they are warmly welcome on our outdoor terrace during the warmer months.
We do not offer traditional room service, but you can order certain dishes and pick them up at the restaurant during its opening hours.
Yes, we have done our best to create an accessible and comfortable environment for all guests.
Hotel rooms: All rooms on floors above ground level are accessible by elevator.
Restaurant and entrances: Our restaurant has a ramp at the entrance, and the doors to the Spa Villa, restaurant, conference villa, and reception are equipped with automatic door openers for easy access.
Wheelchair-friendly rooms: The best options for wheelchair users are in the Spa Villa, where the bathrooms and door widths are extra spacious.
Specially adapted room: We also have a specially adapted room in Villa 5, equipped with toilet arm supports, a shower stool, and a lower sink for increased accessibility.
Parking: We offer designated parking spaces near the entrances for guests with reduced mobility.
We are happy to help tailor your stay to your needs. Please contact us if you have any questions or need assistance booking an accessible room.
No – We are cash-free and only accept card payments.
Yes, in our restaurant you can enjoy both coffee and lighter meals at certain times during the day.
Fika – We offer coffee, tea, and selected pastries.
Lighter meals – During the daytime, we have a menu with simple dishes such as salads and sandwiches.
Availability may vary depending on the season and occupancy. For current offerings and times, please contact us before your visit!
Call the restaurant
If you would like to contact the restaurant, call +46 370 336 801.
Questions & Answers – Riverside Spa
Treatments and day spa can be cancelled free of charge up to 48 hours before the booked time.
Swimwear is available for purchase on-site.
Did you forget your swimwear or don’t have your own? No worries! At Riverside Spa, you can buy swimwear on-site so you can enjoy your spa experience without any concerns.
We offer a selected style in both women’s and men’s sizes, designed to provide a comfortable and smooth fit. Perfect for those who decide on a spontaneous visit or simply forgot to pack their swimwear.
Ask us on-site, and we’ll assist you! Welcome to swim, relax, and enjoy – with or without your own swimwear.
At Riverside Spa, we offer a relaxing environment where you can order selected drinks, such as champagne, cocktails, wine, beer, and non-alcoholic options. We also have lighter snacks for an enjoyable experience.
For a more extensive meal, we recommend a visit to our restaurant or ordering something to enjoy before or after your spa visit. Outside food and drinks are not permitted in the spa area.
Please contact us if you have specific requests!
You can book your spa treatment through:
Phone: Call us directly for help with available times and treatments. Phone: +46 370 336 822
Email: Send your inquiry, and we will get back to you with confirmation and available times. Email: spa@hestraviken.se
On-site: If you’re already at the hotel, you can visit the Riverside Spa reception to check for available times.
We recommend booking your treatment well in advance, as times fill up quickly, especially on weekends and during high season
Our Riverside Spa is a place for rest and relaxation that must be respected. In our fire relaxation area, complete silence is required.
For day spa guests with an included breakfast or lunch buffet, these should be enjoyed before or after in our restaurant.
Remember to inform us of any food allergies well in advance of your visit.
The number of guests in Riverside Spa is limited for everyone’s comfort, so it’s important that you stick to your booked time.
If you have a gift card, you must call or email us to make a reservation. You will need to provide your gift card number when booking.
If you wish to book a treatment during your visit, please email spa@hestraviken.se, and we will reply with what can be offered and booked.
If you are a hotel guest, a bathrobe will be available in your hotel room so that you can change there. Towels and slippers will be provided at the spa reception when you check in. Showers must be taken before bathing in our changing rooms.
If you are a day spa guest, you will check in at the spa reception and receive your bathrobe, slippers, and towel there. Changing and showering before bathing must take place in our changing rooms.
Shoes should be removed outside the spa entrance and placed in the shoe rack.
In our spa, the age limit is 15 years, except during certain school holidays at specific times when children from 8 years old are also welcome. Up to 18 years old, it is required to be accompanied by an adult during the visit.
On the following dates, children aged 8-14 are also welcome during daytime hours from 9:00-13:00 or 14:00-17:00. The number of spots is limited, and pre-booking is required.
Twelfth Night, January 3-8, 2025
Winter Break weeks 7-9, February 8 through March 2, 2025
Easter Break, April 14 through April 21, 2025
Summer Break, June 12 through August 17, 2025
Autumn Break 2025
October 13-19
October 24-November 2
Riverside Spa is open from 09:00 to 20:00. Appointment booking is required.